ABOUT SBCU

We belive strongly that employee training is one of the key components that drive the success of our retail partners. So we have invested considerable resources in the creation of SBCU in an effort to keep the retail staff members that sell our products at the forefront of their field.

We’ve seen the incredible results that our dealers achieve when they invest in their employees’ knowledge and development and, with SBCU, we’re doing everything we can to foster growth and excellence.

We look forward to seeing you in one of our Morgan Hill classrooms!

SBCU 2010 SYLLABUS

Ready to come to Morgan Hill to experience face-to-face learning from our team of experts in our newly remodeled SBCU facility? Click here for all the information on upcoming SBCU sessions.

Please contact Gina Luberto, Registration Coordinator (Gina.Luberto@Specialized.com) to register for any course!

Core COURSE in product knowledge
Everybody starts here; this is a prerequisite to Fit and Masters courses.

The curriculum includes:

• Specialized bike family experience philosophy
• Unique technology within the mountain and road categories
• Bike sizing, test ride fitting, and suspension setup
• BG Science, live blood flow demonstrations and features of products
• Specialized Women strategies for success
• Unique rider benefits for all equipment categories including apparel

Dates (3 day course)
Oct 13-15; Oct 20-22; Nov 3-5; Dec 1-3; Dec 15-17; Jan 5-7; Feb 2-4; Mar 2-4; Mar 9-11; Apr 6-8; Apr 13-15

RETAILER MASTERS COURSE in product knowledge. **New for 2010**

The curriculum includes:

• Key developments from previous model years for all categories
• Professional sales training presented by SBCU and industry leading third party instructors
• Merchandizing strategies presented by SBCU and Retail Services
• Scenario based sales strategies
• Hands on merchandizing labs
• Best practices

Dates (3 day course)
Nov 17-19; Jan 12-14; Feb 16-18; Mar 23-25

TECHNICAL MASTERS COURSE
Mechanic training

The curriculum includes:

• Suspension theory and design philosophys
• Suspension diagnostics, maintenance, and repair
• Proper suspension setup and tuning
• Caring for carbon
• Proper installation and maintenance of Specialized components
• Customer service and warranty procedures at Specialized

Dates (3 day course)
Oct 27-29; Dec 8-10; Jan 19-21; Feb 9-11; Apr 6-8; Apr 27-29; Mar 16-18

BG F.I.T. COURSE
Developed with Andy Pruitt and the Boulder Center For Sports Medicine

Prerequisite: SBCU COre or past SBCU Product Course

The curriculum includes:

• Fundamentals of fit
• Pedaling biomechanics, Basic cycling anatomy
• In-depth physical assessment techniques
• Advanced two-dimensional (2D) fit
• Z-plane 3D fit techniques
• The proper use of arch supports, wedging, and axle spacers
• Basic triathlon positioning
• Positioning for specific medical conditions
• Selling and marketing fit at retail

Dates (3 day course)
Oct 20-22; Nov 10-12; Nov 17-19; Dec 15-17; Feb 16-18; Feb 23-25; Mar 30- Apr 1; Apr 13-15

MASTERS BG F.I.T. COURSE
Developed with Andy Pruitt and the Boulder Center For Sports Medicine

Prerequisite: BG Fit class and a previous Core or product class

The curriculum includes:

• Making Professional Bike Fit a cornerstone of your high end business
• Review of 3D bike fit
• Medical aspects of the knee in cycling
• Advanced Pre-Fit assessment techniques
• Cycling aerodynamics
• Triathlon fit for comfort and performance with hands-on lab
• Experience-based mountain bike fit and hands-on lab
• Introduction to BG Fit DATA video capture system tool

Dates (3 day course)
Nov 3-5; Jan 12-14; Feb 2-4; Mar 9-11; Mar 23-25

CONDENSED TRAINING
Some of you are looking to attend the BG Fit class and its prerequisite Bachelors class in the same season, but find it difficult to organize two separate trips. For your convenience, we have combined the agendas and abbreviated some portions in order to fit them into 5 days total. These classes are very limited and tend to fill up quickly, so plan accordingly. They have the same content described in their individual descriptions, so nothing is missed or deleted from the agenda.

Core/BG Fit
Dates (5 day course)
Oct 26-30; Dec 7-11; Jan 8-12; Feb 8-12; Mar 15-19; Apr 26-30

Core/Retail Masters
Dates (5 day course)
Nov 9-13; Feb 22-26; Mar 29- Apr 2

Contact Gina Luberto, Registration Coordinator (Gina.Luberto@Specialized.com) to register for any course!

TIPS FOR USING SBCU

The latest version of SBCU has been designed to be easy to use and entertaining.

Here are a few tips that will make the time you spend on our site as fun as riding a good piece of singletrack.

• Register: Before anyone can begin training they have to register. We don't ask any trick questions and it should take just a minute to give us your name, shop location, etc.
• Password: Make your password something you can easily remember
• Dashboard: When you log-in to the site, you’ll automatically be taken to the ‘Dashboard’ page. To begin training, click on the class menu you see on the left of the page.
• Resume: If you stop training during the middle of a course, when you return you will see a link on your dashboard page that will take you back to the segment you were watching when you left off.
• Test: In order to graduate from SBCU (and qualify for Employee Purchase pricing), you must have a score of better than 80% on every test to pass.
• Contact Us: If you’re having difficulties drop us an email at support@sbcuonline.com